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Terms Conditions That Govern Your Account

Every action on palm4d — from depositing via DANA or OVO to placing a bet and requesting a cashout — is covered by these Terms & Conditions.

Applies to all registered accountsCovers DANA, OVO, GoPay transactionsEligibility subject to local lawUpdates notified via account emailEffective from the moment you register

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ACCOUNT INTEGRITY

How We Uphold These Terms on Your Account

Accountability under these Terms runs in both directions. Here is how we handle the areas that matter most to your account security, your data, and your ability to access and amend your records. Every point below reflects actual operational practice, not a policy statement that exists only on paper.

Data Retention

We keep account and transaction records for the period required under applicable law. You can request a summary of your stored data through the account help section at any time.

Account Security

Logins are protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately — we can lock the account within the same session.

Cookie & Tracking Policy

We use session cookies to keep your account state stable across pages and to remember your preferred wallet — DANA, OVO, or GoPay — so you are not re-entering details each visit.

Requesting Changes

To update registered details — email address, linked wallet, or phone number — submit a verification request via the account settings page. Changes take effect after identity confirmation.

TERMS CONTACT

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you believe your account has been handled in a way that does not match what is written here, reach out directly. We have three contact paths open, and each one connects you to staff who can pull up your account and address the specific point you are raising — not a generic script.

What These Terms Actually Cover

palm4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions form a binding agreement between you and palm4d the moment you complete account registration. They apply to every session, every wallet transaction, and every support request you raise. Access to the platform and the right to use any feature depends on your

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eligibility under local law and the rules of the region where you are located — we do not extend service where local law does not permit it. Payments processed through DANA, OVO, and GoPay are subject to additional wallet-provider terms that sit alongside ours; where those
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terms conflict, ours govern your account relationship with palm4d specifically. We may update these Terms at any time. When we do, we send a notification to the email address linked to your account. Continuing to use the account after that notification means you accept the revised
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Terms. If you disagree with any change, the correct step is to stop using the account and contact our support team to request closure. These Terms do not override or replace any applicable consumer-protection rights that apply under local law. Players in Semarang and across Indonesia
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should note that eligibility is assessed at the account level, and we reserve the right to suspend or close accounts that fall outside eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions on These Terms

These are the questions we receive most often about the Terms & Conditions. Each answer reflects the actual rule as written — not a simplified version of it.

Yes. These Terms apply to your account regardless of which payment method you use. GoPay, DANA, and OVO transactions are all governed by the same account-level rules set out here.

Contact support through live chat as soon as you notice the issue. We review cases individually. Accidental breaches are treated differently from deliberate ones, and we will explain the outcome to you directly.

We send a notification to your registered email address whenever the Terms change. The updated version goes live on this page at the same time. Continuing to use your account after that counts as acceptance.

Yes. Submit a request through the account Help Centre or via email support. Include your registration date and we will send you the version that was in effect at that time.

These Terms & Conditions cover the entire account. Specific game-category rules — for example, voiding conditions on football markets or live table round disputes — are detailed within the relevant game section of your account.

Eligibility is assessed based on local law at the time of each session. If your region's rules change, we may need to restrict access. We will notify you via your registered email if that affects your account status.

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